Complaints Procedure
We value your feedback and are committed to resolving any concerns
Our Commitment to You
At Modesty Financial Consultants Ltd, we are committed to providing excellent service. If you are unhappy with any aspect of our service, we want to know so we can put things right. This document outlines our formal complaints procedure.
How to Make a Complaint
If you wish to make a complaint, please contact us using any of the following methods:
Our Complaints Process
Initial Contact
Contact us with details of your complaint. We will acknowledge receipt of your complaint within 1 business day.
Investigation
We will investigate your complaint thoroughly and gather all relevant information. This typically takes 3-5 business days.
Response
We will provide you with a full written response, including our findings and any remedial action we will take.
Resolution
We will implement any necessary remedial action and follow up to ensure you are satisfied with the resolution.
Timescales
Standard Response
We aim to provide a full response to your complaint within 8 weeks of receipt. If we cannot resolve your complaint within this timeframe, we will keep you informed of progress.
Financial Ombudsman Service
If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
Exchange Tower
London
E1 6AN
Phone: 0207 346 6000
Website: www.financial-ombudsman.org.uk
Last updated: 30 May 2026